I bridge the gap between the commercial and IT worlds, and work with internal IT and business teams and vendors to get stuff done.

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The main services that I bring to any table include:

• Deep knowledge of IT development basics from my hands-on engineering/coding background

• Project/programme management, including agile methodologies

• Relationship/stakeholder management

• Vendor management

• Digital product delivery including owning online revenue

• Exploiting “Big Data” as an asset for better decision making, and use of ETL/BI/Data Warehousing/visualisation tools

• Pragmatic CRM and loyalty – delivering mutual value through repeat relationships

• Practical experience of a wide range of hospitality systems including five PMSes and several IBEs – Internet Booking Engines, and several channel managers.

• PCI and data security/privacy, including being a DPO

• Market research and consumer insight